//
Uncategorized

Expectation Gaps – More thoughts on Chapters 1 and 2

Why was the guy in the video disappointed. Well, he didn’t get what he was promised!

The video from an airline, makes fun of a fast food restaurant. What expectation gap is shown here; Communications, Standards, Knowledge or Delivery?

About Ian W. McVitty

Teacher, Academic Advisor and Learner.

Discussion

No comments yet.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Ian W McVitty

Email: mcvitti@algonquincollege.com
Phone: (613) 727-4723
Drop By: H204C

Creative Commons Licenced

Creative Commons License
Hospitality Marketing One by Ian W. McVitty is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
%d bloggers like this: